Al-Haffar | AlHaffar – The Specialist in Job Search in United Arab Emirates
Technical Support Lead
Provide technical support for NCS MIDDLE EAST customers, Customer Centers, and field service engineers both onsite and remotely.
Develop standard tools and procedures leveraging expertise.
Assist the NCS sales group with technical and commercial bids as needed
Review workshop teardown reports and assist in failure determination.
Review Field Trouble Reports (FTR), disposition and follow through with the execution of solutions that meet customer requirements with a high level of quality assurance.
Provide oversight on Field Service/Field Trouble reports after providing site services.
Analyze failures and prepare long-term corrections to CARs.
Perform Root Cause Analysis (RCA) efforts for MIDDLE EAST Customer Center products.
Maximize reliability in aftermarket servicing of equipment to minimize future down time for customers.
Act as technical liaison with product companies for warranties, technical issues and make recommendations to deliver solutions and continuous improvement on products.
Provide on-site training to customers to improve customer’s ability to troubleshoot, effectively operate, and maintain equipment.
Collaborate cross functionally and with other units to ensure and enhance transparency.
Manager, Product Marketing
Qualifications
The ideal candidate is a results-oriented and experienced professional with a proven track record in Service environments leading the technical aspects of product management.
Bachelor’s degree or higher, preferably in an business or marketing discipline.
5+ years of experience in international manufacturing or industrial services company.
Experience in product companies or service companies is required, preferably in aftermarket.
Technical experience in an industrial manufacturing environment.
Familiarity with Customer Relationship Management (CRM) software preferred
Ability to continuously look for a better way; adapt to change and lead in change management; deal with ambiguity and complexity
Knowledge of the NCE&IG Group’s products is preferred.
Stand, walk, sit, talk, hear, type, and write.
Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls.
Use standard office equipment such as computers, smart phones, printers, photocopiers, etc.
Lift files and open desk drawers and filing cabinets.
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Application Steps:
- Open the application link
- Browse the available jobs and select the one that suits you.
- Click on "Apply Now" and enter the required information.
- Ensure that your details are entered correctly, then click "Submit".
- Open the application link
- Browse the available jobs and select the one that suits you.
- Click on "Apply Now" and enter the required information.
- Ensure that your details are entered correctly, then click "Submit".