Al-Haffar | AlHaffar – The Specialist in Job Search in United Arab Emirates
CSM Team Leader H/F
Location: Dubai
Qualifications:
Bachelor’s degree in Business, Customer Service, or a related field.
Minimum 3–5 years of experience in customer success or service management.
Strong leadership and communication skills.
Proficiency in CRM tools and performance analysis.
Bilingual (French and English) preferred.
Responsibilities:
Lead and support the Customer Success Management team.
Ensure customer satisfaction and loyalty by resolving issues promptly.
Analyze customer data and feedback to improve service delivery.
Develop training programs and performance improvement plans.
Collaborate with other departments to align customer experience strategies.
Responsable Service Client H/F
Location: Dubai
Qualifications:
Diplôme universitaire en gestion, commerce ou service client.
Expérience confirmée dans la gestion d’un service client.
Excellente maîtrise du français et de l’anglais.
Compétences analytiques et sens du leadership.
Maîtrise des outils CRM et des indicateurs de performance.
Responsibilities:
Superviser les opérations du service client au quotidien.
Garantir un haut niveau de satisfaction client.
Gérer et former une équipe de conseillers.
Analyser les retours clients pour proposer des améliorations.
Collaborer avec les équipes internes pour optimiser les processus.
Application Steps:
- Open the application link
- Browse the available jobs and select the one that suits you.
- Click on "Apply Now" and enter the required information.
- Ensure that your details are entered correctly, then click "Submit".
- Open the application link
- Browse the available jobs and select the one that suits you.
- Click on "Apply Now" and enter the required information.
- Ensure that your details are entered correctly, then click "Submit".