Etihad Rail Operating Companies Is Recruiting On Urgent Basis For Multiple Positions And For All Nationalities In United Arab Emirates

 Al-Haffar | AlHaffar – The Specialist in Job Search in United Arab Emirates

Welcome to Al-Haffar, the leading job search platform in United Arab Emirates! We specialize in gathering the latest job opportunities from top companies and presenting them in an organized and easy-to-read format. Our goal is to connect job seekers with the right opportunities by providing clear and detailed job postings, including company information, job descriptions, and application guidelines.

At Al-Haffar, we strive to make job searching easier and more efficient. Whether you're looking for 

your next career move or exploring new opportunities, we're here to help! 🚀

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Available Job Vacancies

Customer Service Officer

Roles and Responsibility

Comply with customer service policies, procedures, standards and associated KPI’s regarding the client- facing interfaces and channels,

Create and manage forwarding orders making sure all information and documentation are there, follow-up the worklist.

Support in quotations and propose planning routes.

Calculate customer fees.

Coordinate dangerous goods, reefers, and customs requirements.

Verify Forwarding Order Charges and Generate Forwarding Settlement Document

Coordinate with Transportation Manager, Carrier, and ER Freight Accounts Receivable department.

Display relevant documents, ensure all data are completed and recorded, Maintain data integrity.

Coordinate to avoid service failure, check information, be solution oriented, manage order deviation, reconciliation, and customer claim,

Provide on-going assistance and support management of current customer accounts, provide prompt response to customers via appropriate channels,

Maintain records, prepare accurate reports for customers and management,

Partner with relevant internal staff/ resources across the organization to develop and deliver services to ER assigned customers,

Develop and maintain relationships with customers and/ or other partners as required for the order management,

Support in review, management, and update of client-facing SOP’s, Consolidate, identify, and recommend changes with regards to improving service levels, and customer experience.

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Application Steps:

1. Open the application link 
2. Browse the available jobs and select the one that suits you.
3. Click on "Apply Now" and enter the required information.
4. Ensure that your details are entered correctly, then click "Submit".

Additional Details:

•  Posting Date: 2/7/2025
• Required Nationalities: All nationalities