Contact Center Executive

SummaryThe Contact Center Executive is the first point of contact for potential and existing clients. This role is essential in delivering exceptional customer service, managing inquiries, and providing information about BEYOND’s current and upcoming projects.Key ResponsibilitiesAnswer inbound calls and respond to inquiries regarding BEYOND’s current projects, providing details about pricing, availability, specifications, handover dates, and promotional offers.Handle customer complaints and provide solutions professionally, escalating cases to management when required.Maintain detailed records of client interactions and update the CRM system with relevant information.Qualify leads through effective questioning and understanding of client requirements.Forward qualified leads to the sales team for further follow-up.Conduct follow-ups on leads, inquiries, and client requests to ensure satisfaction and maintain relationships.Generate daily, weekly, and monthly reports on call metrics, customer feedback, and inquiries.Provide insights to marketing and sales departments on common customer queries and feedback.Assist in organizing customer engagement events and outreach initiatives.Assist in marketing for future projects by calling existing leads and other lead lists provided by management.Competencies & RequirementsLanguage: Persian (mandatory)Education: Intermediate Institute / Bachelor’s DegreeExperience: 1-2 years in a customer service, contact center, or similar role, preferably in the real estate industrySkills: Time management, customer service, multi-tasking, ability to work under pressure, strong communication skills, customer-oriented mindset, follow-up skills, CRM system proficiency (preferably Salesforce)