Customer Relation Management officer | Voyah | Dubai

Job DescriptionPerformance Plus MotorsPerformance Plus Motors is a subsidiary of Abu Dhabi Motors, established in 2021 to drive innovation in the UAE’s mobility sector. We specialize in new passenger vehicle trading, motorcycles, electric bicycles, and Trike scooters, alongside full-service maintenance and repair solutions. With a focus on sustainability and cutting-edge technology, we proudly represent Zero Motorcycles and VOYAH — two leading brands in the electric mobility space. We are committed to delivering personalized service, quality vehicles, and smart transportation solutions across the region.Job SummaryThe CRM Officer is responsible for managing customer relationship activities and CRM systems to enhance customer satisfaction, retention, and loyalty. The CRM Officer supports marketing and sales operations by analyzing customer data, handling feedback, and coordinating engagement initiatives across the customer lifecycle.Area Of Responsibility & Brief Description Of ActivitiesCRM System ManagementInbound and Outbound Call HandlingCustomer Interaction & RetentionReporting & AnalysisCampaign SupportComplaint Handling & EscalationCross-functional CoordinationJob requirementsTo be a successful Customer Relation Management (CRM) Officer, you should possess strong communication skills, a customer-focused mindset, and the ability to manage CRM platforms and data effectively in a fast-paced environment.To succeed in this role, you should have the following qualifications and skills:Qualifications & Certifications & Experience (mandatory & Preferred)Bachelor’s degree in marketing, business administration, information systems, or a related field.Technical SkillsSKILLS & COMPETENCIES (Technical, Behavioral, and Soft)Behavioral Skills & CompetenciesBenefitsIn return, we offer you a path towards your most rewarding career and an opportunity to be part of one of the leading family groups within the UAE. Additionally, we provide a competitive benefits package for all successful candidates.Location:What will it be like to work for United Al Saqer Group?Established more than 37 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of more than 7 UAE-based companies encompassing a number of key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Awraq Islamic Financial Brokerage, Royal International Construction, and Royal Joinery.