Information Technology Support Engineer

Key ResponsibilitiesProvide first and second-level technical support for hardware, software, network, and system issues.Diagnose and resolve system, printer, or network connectivity problems in a timely manner.Install, configure, and maintain desktop computers, laptops, servers, and peripheral equipment.Assist users with troubleshooting Microsoft Office, email, and other business applications.Monitor network performance, ensuring availability and security.Support setup and maintenance of LAN, WAN, and Wi-Fi networks.Manage user accounts, permissions, and access rights within Active Directory or related systems.Coordinate with vendors or external service providers for maintenance and support.Perform routine system maintenance, backups, and data recovery procedures.Ensure compliance with IT policies, security protocols, and data protection standards.Maintain an updated inventory of IT assets, licenses, and equipment.Assist in upgrading systems and implementing new technologies.Provide user orientation and training on IT tools and systems.Maintain documentation for troubleshooting guides and user manuals.Deliver timely and professional IT support to enhance user satisfaction.Required Qualifications & ExperienceBachelor’s degree in Information Technology, Computer Science, or a related field.Minimum 5 years of experience in IT support or system administration.Strong knowledge of Windows and/or macOS environments, MS Office, and networking fundamentals.Familiarity with routers, switches, firewalls, and VPN configuration.Experience with IT ticketing systems and remote desktop tools.Excellent communication, analytical, and problem-solving skills.Certifications such as CompTIA A+, CCNA, or Microsoft Certified IT Professional (MCITP) are an advantage.