Sales Associate - Russian Speaker

Role Purpose

The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner in order to ensure a high level of customer service and achieve optimum sales results.

Responsibilities

• Greet customers, offer assistance, and serve them to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Assist customers in their purchase decision by helping them select relevant products, offering proper advice, and suggesting gift vouchers when applicable.
• Arrange and replenish the shop continuously and ensure that the shop floor and shelves are kept clean and tidy at all times.
• Watch for and prevent security risks and thefts, and escalate incidents to the hierarchy promptly to avert loss.
• Perform physical and electronic inventory of shop products regularly as per Company guidelines to ensure accurate stock keeping.
• Arrange and display received merchandise under the direction of the Merchandiser/Shop Manager; update tag prices during promotion periods or as needed.
• Take measurements for any needed alterations, assign prices according to the set price list, fill the alteration book, and notify the tailor of amendments.
• Up-sell and cross-sell products and services to reach hourly and daily sales targets.
• Inform the Department Manager of unavailable or nonperforming products.
• Merchandize products under the appropriate sections according to sales trends, release dates, and Department Manager recommendations.

Qualifications

• Bachelor’s degree is a plus.
• Proficiency in MS Office.
• Fluency in Russian.