Sales Associate - Russian Speaker

Role Purpose

The Sales Associate is responsible for serving customers on the shop floor and addressing their needs in a timely manner to ensure a high level of customer service and achieve optimum sales results.

Responsibilities

• Greet customers, offer assistance, and serve them to ensure their needs are met in compliance with quality and customer service standards.
• Assist customers in their purchase decisions by helping them select relevant products, offering advice, and suggesting gift vouchers when applicable.
• Continuously arrange and replenish the shop, keeping the shop floor and shelves clean and tidy.
• Watch for and prevent security risks and thefts, escalating incidents promptly to avoid loss.
• Perform physical and electronic inventory of shop products regularly, following company guidelines to ensure accurate stock keeping.
• Arrange and display received merchandise under the direction of the Merchandiser/Shop Manager; update tag prices during promotions or as needed.
• Take measurements for alterations, assign prices according to set price lists, fill the alteration book, and notify the tailor of amendments.
• Up-sell and cross-sell products and services to achieve hourly and daily sales targets.
• Inform the Department Manager of unavailable or non-performing products.
• Merchandise products in the appropriate sections according to sales trends, release dates, and Department Manager recommendations.

Qualifications

• Bachelor’s degree is a plus.
• Proficiency in MS Office.
• Fluency in Russian is required.