Shop Manager II

Job Purpose

The Shop Manager is responsible for supervising store operations to ensure exceptional customer service, maximize sales, and profitability in line with company objectives. He/she manages inventory, maintenance, and ensures the shop's external appearance meets brand standards.

Responsibilities

• Detect, anticipate, and regularly report on customer needs, market trends, and competitor activities impacting the region or market.
• Greet customers, offer assistance, and promptly address their needs and complaints in line with quality and customer service standards.
• Ensure that store licenses and certificates are up to date and that employees' official documents are valid and compliant with local regulations.
• Ensure a smooth and efficient receiving process for items and shipments; monitor all inventory activities including cycle counts, stock movements, transfers, damaged items, devolutions, and shrinkage.
• Analyze hourly, daily, and weekly sales performance; monitor top-selling items; identify missing sizes/items; manage collection rotation to determine replenishment needs.
• Place accurate orders, meet stock performance objectives, and maximize sales and sell-out.
• Prepare staff schedules based on budgeted hours, visitor traffic, daily sales targets, events, and operational needs. Communicate sales plans and daily/hourly targets to the shop/department team.
• Log and update commercial and operational information, requests, and incidents in provided platforms (help-desks, events, loss prevention apps) promptly and accurately.
• Manage the annual allocated budget by monitoring expenditures, optimizing/reducing costs, and reporting variances against the budget.
• Oversee the shop's image and ensure compliance with brand standards, including cleanliness, display, and maintenance of shop, windows, cash registers, and stock rooms.
• Develop comprehensive reports on KPIs, sales trends, inventory levels, and team productivity for informed decision-making.
• Monitor and analyze sales data to identify trends and opportunities for expanding/adjusting departmental offerings. Optimize inventory levels and product assortment to meet customer demand efficiently.
• Stay informed on trends and advancements in technology, lifestyles, music, and literature to provide knowledgeable recommendations and enhance sales initiatives.
• Recruit, train, motivate, and evaluate the team to ensure the department has the necessary skills and staff are motivated to maximize potential and contribution. Conduct daily Japanese meetings to keep staff informed and engaged.

Qualifications

• Bachelor’s Degree
• 3 years of experience in a managerial role
• 4-6 years of experience in Retail, or a similar role
• Fluency in English; Arabic is a plus
• Proficiency in MS Office
• Active participation in at least one sporting activity; deep knowledge of sporting events; proficiency in collective games
• Project orientation, athletic ambassadorship, enthusiasm, collaboration, empathy, entrepreneurship, and responsibility
• Proficiency in digital tools, customer service orientation, knowledge of technology and lifestyle trends, commercial acumen, effective space and stock management, and analytical skills
• Strong competencies in: Developing Talent, Cultural Awareness, Decision Quality, Commercial Understanding, Analytical Thinking, Customer Focus, Driving and Achieving Results, Business Insight, Values Differences, and Being Resilient